Complaint number 41618 [Details suppressed] (REA)
We acted for a real estate agency and its sales agent in this disciplinary investigation by the Real Estate Authorities’ Complaints Assessment Committee. Several issues were raised by the purchasers of a property in a new development that was marketed and sold via the real estate agency. It was alleged that the agents’ communication was poor, their marketing materials misleading, and that their conduct was misleading, incompetent, and disreputable.
We worked with the real estate agency to provide a comprehensive written response. The Committee’s view was that several of the issues raised by the complainants as representations made by the agents were in effect the agents simply passing on information provided by the developer of the property.
The Committee decided to take no further action on all aspects of the complaint, an ideal outcome for our client.